PARIMATCH APP DOWNLAD

VERIFICATION

1. I am a new customer, but my withdrawal is not available.

As a new customer, if you find that your withdrawal option is not available, it is likely due to the verification procedure not being completed. It applies to other Parimatch withdrawal issues as well. To successfully verify your account, please follow these steps:

Primary Parimatch Verification:

Primary verification is a simple process that all customers can undergo. You\’ll need a few documents for this, primarily your Aadhaar card, and ensure that the mobile number linked to it is active and accessible.

• Navigate to your account settings and select \”Personal Data.\”
• Proceed to \”Account Confirmation.\”
• Click on \”Aadhaar Card Verification.\”
• Enter your 12-digit Aadhaar card number.
• Input the verification code sent to the mobile number linked to your Aadhaar card.

Your account will be verified shortly after completing these steps.

Requested Parimatch Verification:

The requested verification is for customers who have created an account but haven\’t used it for an extended period. This verification aims to maintain the quality of accounts. In addition to the documents required for Primary verification, some additional documents may be needed.

• For requested verification, you need to contact Parimatch support.
• Provide your email address for verification purposes.
• Hold your Aadhaar card and take a selfie with the email address written on it.
• Attach this selfie and share it with Parimatch customer service.
• Your account will undergo verification promptly upon completion of these steps.

Once your Parimatch ID is verified, you\’ll be able to withdraw your winnings.

2. What is ID document in Parimatch?

In Parimatch, your ID document is your Aadhaar card, which is used to verify your Pari Match account. For the primary verification process, all you need is your Aadhaar card and the mobile number linked to it. Ensure the mobile number is active so you can receive the verification code.

For requested verification, you\’ll need your Aadhaar card and an active email address. Additional documents may also be required for this type of verification.

Log in to your Parimatch account, visit your account settings, find the Personal Information section, and learn more about the verification procedure.

3. I uploaded all the required documents. How do I know that my documents are approved and my account is verified?

To check the status of your uploaded documents, you need to go to your account settings, then to Personal Data -> Account Confirmation, where you can find the documents’ status and a note.

Account verification time may vary – there are some procedures needed to follow up. Our documents department will check your documents and, if everything matches, then they will verify you as quickly as possible. 

4. I have Parimatch account verification problem — what to do?

First off, you should understand that it takes some time to check out your documents. If you want to check the status of your request, please, go to Personal Data -> Account Confirmation. On average, this procedure takes less than 24 hours. If you face any kind of verification issue, don’t hesitate to contact our support team.

5. How long will take to verify my account?

This procedure is individual for each account. Usually, it takes no longer than 24 hours in case you provided all the required documents in proper quality.

Every betting account takes its own time for verification. Please kindly be patient until our documents department reviews your documents and approves your account.

6. My documents have been approved, but I still cannot withdraw money.

There are a few reasons for this situation:

a. You might have an active welcome bonus.

b. You might have used a withdrawal method different from the one you used to deposit funds.

c. You did not use at least 70% of each of your deposits.

7. What documents do you need to verify?

To verify your Parimatch account, you only need your Aadhaar card. The primary verification process is simple and works for everyone. Just make sure your linked mobile number is active so you can receive the verification code. For requested verification, you\’ll also need your Aadhaar card and an active email address. Additional documents might be needed. This type of verification is for customers who haven\’t used their account for a while.

8. Why do I need to verify my account?

Verification of the Parimatch account is required to confirm that player is older than 18 years and to prevent fraud in the gaming/betting process. If you wish to withdraw any sum of money from your Parimatch account, you need to verify your account first.

9. Can I bet without verification?

It is possible to place a bet without verification. You need to complete account verification to withdraw your winnings.

DEPOSIT

1. How to deposit on Parimatch?

If you are eager to find out how to deposit Parimatch, check out the below-listed directions:

• Open the Parimatch website or mobile app on your device;
• Log in to your account or sign up for a new one;
• After successful Parimatch login click on the option “Deposit”;
• Look through all available payment methods and choose the one you like most of all;

After that, a lot depends on the chosen method. However, you should follow the on-screen directions and you’ll easily top up your account.

Now, when you know how to deposit money in Parimatch, you can follow these directions, top up your account, and start placing your bets. If you still have questions, check the Parimatch How to Deposit page.

2. I have Parimatch deposit problem — what to do?

Your deposit may be declined because of technical issues, internet problems, incorrect payment credentials, and the like. In this case, just wait for a couple of minutes and repeat the operation. If your favorite payment service is not available, you can opt for another one. 

In any case, you can always contact our support team, which is available 24/7.

3. I have made a deposit to my Parimatch account but the money is not displayed on my balance. The amount was also debited from my bank account/e-wallet.

Please contact Parimatch customer care India and specify which exact payment method you have been using to make a deposit on our platform. Mention whether it is through Perfect Money transfer, Debit Card, Net Banking, Astropay, Skrill, Neteller, UPI, PhonePe, IMPS, or Crypto. Also, please send a screenshot of the transaction you made, displaying the amount, time, and date.

4. My deposit is unsuccessful, will I get a refund?

The crediting time for deposits varies with Parimatch payment methods. When using a Debit Card or NetBanking, it can take up to 5 hours for funds to be credited to your account, while e-wallets (Astropay, Skrill, Neteller) typically see faster and instant processing. For perfect money transfers, Parimatch deposit time is usually 1 hour. UPI-based Parimatch deposit methods take around 1.5 hours. However, when you add funds via PhonePe Or IMPS & Crypto, you can expect your money to be credited within 10 minutes.

If you notice your Parimatch deposit pending, please wait till our team resolves the issue. In case the deposit fails to process, you have to wait for 14 working days, and within this period, the funds will either be credited to your account or to your gaming account.

5. I have made a deposit with Paytm, but I cannot activate my payment transaction ID.

Please see the detailed instructions on depositing money to a Parimatch India account via PayTM.

6. I am trying to make a deposit, but the selected payment system is not available / an error is displayed.

In some cases, the payment system may not be available due to technical reasons. You can try to use other payment methods or wait for a while. If the payment system isn\’t available for a long time, please contact the Parimatch India support team. Feel free to use Parimatch live chat, Parimatch customer care number on messengers, or Parimatch email.

7. Why is my deposit being declined?

The deposit can be declined due to various reasons – technical issues on the deposit method side, problems with an internet connection, mistakes in payment credentials, or other reasons. Please, wait for some time and try to place your deposit again. If the problem remains – contact our support team.

8. What are the accepted payment methods?

Parimatch India supports the most popular payment methods. This includes Perfect Money transfer, deposits via Debit Card, Net Banking, Astropay, Skrill, Neteller, UPI, PhonePe, IMPS, and Crypto.

WITHDRAWAL

1. How to withdraw money from Parimatch?

Let\’s take a closer look at the main directions on how to withdraw money in Parimatch:

• Go to the withdrawal section in our mobile app or on the website;
• Run over all available banking options and choose the one that suits your needs;
• Follow the on-screen directions and wait until your request is processed.

We do our utmost to provide our users with quick payouts but in some instances, a lot depends on the chosen payment method. Make sure that your account is verified to process any withdrawal request freely. Parimatch offers a myriad of payment methods to choose from, ranging from bank cards to cryptocurrencies. Now, when you know how to withdraw from Parimatch, you can easily do it yourself!

2. My account has been verified, but my withdrawals are being rejected.

There are a few reasons for this situation:

a. You need to re-order your payment.

b. Withdrawal via the selected system isn\’t available. Withdrawal might be available via a different method.

c. The selected payment system is inaccessible due to technical reasons. We recommend using another payment system.

d. You might have an active welcome bonus.

e. You did not use at least 70% of each of your deposits.

3. I have Parimatch withdrawal problem — what to do?

First off, you need to check whether your account is verified. Secondly, you need to make sure that your welcome bonus is not active and you have already used at least 70% of your deposit. Beyond this, you have to use the same payment method for a withdrawal as you’ve used to deposit funds. If that’s not the case, you can contact our support team, which is always ready to help.

4. I have made a withdrawal, but it is still not approved and has the status \”Pending\”.

Parimatch withdrawal time may vary depending on the mode you pick. So we request you to wait while the withdraw is in progress. Withdrawal via NetBanking may take up to 48 hours, and other payment systems may take up to 15 minutes. If your Parimatch withdrawal pending even after the stipulated time, we request you to get in touch with Parimatch customer support.

5. Parimatch withdrawal successful but not received — What should I do?

If your Parimatch withdrawal was successful but you haven\’t received the funds, the best course of action is to contact the Parimatch support team immediately. Share your concern with them, and the experts will resolve your query promptly.

6. I am trying to make a withdrawal, but the selected payment system is not available / an error is displayed.

In some cases, the payment system may not be available due to technical reasons. You can try to use other payment methods or waiting for a while. If the payment system isn\’t available for a long time, please contact the Parimatch India support team. Feel free to use Parimatch live chat, Parimatch customer care number on messengers, or Parimatch email.

7. I made a withdrawal, but I want to cancel it and return the money to my balance. Can I do this?

Yes, this is only possible if the status of the Parimatch withdrawal request is still pending. In case it is issued, it can not be canceled.

8. I have an active bonus, but I cannot withdraw from Parimatch. Why?

Due to the active bonus, it is not possible to withdraw funds until the bonus is removed from the betting account or all the terms and conditions of its winning back are fulfilled.

9. Why can\’t I withdraw bonus bet winnings?

It is not possible to withdraw winnings as long as you have an active bonus in your account – you need to fulfill the bonus terms and conditions to complete the Parimatch withdrawal successfully.

10. How can I view my deposit and withdrawal history?

To find your deposit and withdrawal history open your account on the top right corner on the Parimatch main page. Open the Finances menu and click Payments history. There you will see the history of your withdrawals and deposits.

11. How much time Parimatch withdrawal take?

Depending on the payment system you choose for withdrawal the process may take from 15 minutes up to 48 hours.

12. What is the Parimatch minimum withdrawal amount?

The minimum withdrawal amounts for Parimatch vary depending on the withdrawal method selected:

• For Netbanking, IMPS, and IMPS Pay, the minimum withdrawal amount is ₹500
• For Astropay, it is ₹1000.
• For Bitcoin, Ethereum, Litecoin, and Tether TRC-20, the minimum withdrawal amounts are ₹1000, ₹2100, ₹1000, and ₹500, respectively.
• Additionally, Bitcoin Cash withdrawals have a minimum amount of ₹100.

Remember, though, for withdrawals of more than 7500 INR, you need to have a verified account.

BETS

1. My bet has been refunded. Why?

There are a few reasons for a bet refund:

a. If the game is interrupted and not played within 12 hours, or if the match has been postponed for more than 36 hours (this applies to almost all sports, there are only a few exceptions), the bet is refunded.

b. The refund can be due to getting into the handicap or total.

c. If a football player did not start in the starting lineup and the bet is on his individual total, the bet is refunded.

d. In tennis, the bet is refunded if the player refuses to play. In this case, if the refusal was before the end of the first set, all bets, except for those actually played, are returned, and if the refusal happened after the end of at least one set, the refund takes place for all odds: for the match and for the sets. In this case, bets on a win are considered by the decision of the judge.

2. The event has ended, but my bet has still not been settled.

Most of the bets are settled in the first few minutes after the end of the event, but there are bets whose settlement may be delayed due to a number of reasons: approval of the match protocol by the referees, delays in the providing of results, technical problems.

If the bet wasn\’t settled for a long time please contact the Parimatch India support team. Feel free to use Parimatch live chat, Parimatch customer care number on messengers, or Parimatch email.

3. The event was canceled/suspended/rescheduled, but my bet was not refunded.

If the event was canceled, all bets will be refunded as quickly as possible. All bets that are actually completed by the time of suspension/reschedule are considered valid.

4. I cannot place a bet, I have an error of \”maximum limit\”. What does it mean?

The maximum bet amount for each event depends on the event and the sport. The maximum bet amount is defined by Parimatch India individually for each event and wagering form and it can be changed without giving written notice. Parimatch India reserves the right to limit the maximum bet amount for certain events and change the betting limits for individual clients without notice according to the Terms and Conditions (rule №50).

5. I have a negative balance. Why and what does it mean?

The negative balance could have been caused by the bets resettlement because of the incorrectly entered result. For more information, please contact the Parimatch India support team.

PROMOTIONS

1. How to get a bonus in Parimatch?

At Parimatch, you have a few options to choose from: welcome bonus and promotions for regular users. If you have just registered at Parimatch, you can get a Sports Welcome Bonus or Casino Welcome Bonus after you make your first deposit. Once you sign up for Parimatch and deposit funds, you’ll get a chance to receive a 150% bonus offer. You’ll get your bonus automatically after you make your first deposit. In case of any troubles with the bonus, just contact our customer support. 

If you are a regular user, you can also benefit from an array of Parimatch promotions. So far, Parimatch regular promotions include:

• Weekly Cashback;
• Sport and Casino Tournaments;
• Parimatch Quests and a lot more.

You can always find the actual information about all promotions available in the Promo section.

2. I made a deposit but didn\’t receive any bonus.

If you used the bonus link to register your account, please wait for at least 24 hours for the amount to be credited.

If the bonus link was not used to register, please contact the Parimatch India support team to request a bonus.

3. Why was the bonus amount debited from my balance?

The terms and conditions were not met, hence the bonus amount was deducted from the balance. To learn more about Parimatch bonus withdrawal, please contact the support team.

4. How to use the bonus in Parimatch?

Eager to find out how to use Parimatch bonus? If it’s a Sports Welcome Bonus, you can use it within 60 days from the date of registration. The wagering requirements are 16x and you can use these funds only for sports betting (only single bets). Make sure the odds are no less than 2.0.

If it’s a Casino Welcome Bonus, you can use it within 30 days from the date of registration. You have to wager the bonus amount 30 times and use these funds only in the \”Slots\” section. 

All available bonuses for regular users are placed in our Promo section. Check out the terms on how to use bonus in Parimatch before using the offer.

5. I place bets, but my bonus isn\’t wagered.

In order to wager a bonus, you must bet the bonus amount 16 times with odds of not less than 2.0 within 60 days of the date of registration.

6. I followed the terms of getting the welcome bonus but did not use the bonus link to register. Can I get a bonus?

Yes, it is possible to get a bonus without using the bonus link as we can make an individual request for you to get the bonus. However, you need to comply with the following conditions:

a. You did not play in the casino (if it\’s a Sports Welcome Bonus).

b. You made a request within 7 days of registration.

c. Your deposit amount was 300 INR (for Sports Bonus) and 350 INR (for Casino Bonus) or more.

To request a bonus please contact the Parimatch India support team.

7. I want to cancel my bonus. Can I do it?

Yes. It is possible to cancel the bonus if you have not started to fulfill the conditions for wagering the bonus.

8. What Sports Promotions are available to me?

Check for promotions in the Promo section on the Parimatch website.

DATA RECOVERY/CORRECTION

1. I tried to activate my phone number but I can\’t get the verification code.

Please contact our support team and provide us your phone number so that we can help you with this issue.

2. I cannot verify my email address. When I click on the activation link I get the \”token_is_invalind\” error.

Please contact our support team and provide us with your email address so that we can help you with this issue.

3. I forgot my password. How can I restore access to my account?

Please use the following link to restore Parimatch password.

4. I entered incorrect personal data into my account. Can I change it? How to do it?

Yes, you can make corrections to your name and date of birth by passing the verification procedure. Firstly, you have to submit the documents for verification and explain the reason why the data was not correct in the first place. Please share with us the reason via live chat. Parimatch live support is available 24/7. The documents department will consider each case individually and may ask for some additional information (or documents) afterwards.

CASINO

1. I have made a deposit but I cannot play at the casino. Why?

You have an active welcome sports bonus hence you cannot play at the casino section for 7 days. Also, if you are playing at the classic casino, you need to transfer money to the special casino balance (cashbox).

2. I am trying to play casino / TVgames / live casino / virtual games, but I get an error.

Please contact the Parimatch India support team and provide a screenshot of the error you are getting.

3. I won, but the winning money was not credited to my account.

Please contact the Parimatch India support team and provide a screenshot from your history where the date and time of the rates can be seen as well as their amount.

4. I want to get cashback at the Live casino. What do I need to do?

To get the compensation, you must get in touch with the Parimatch helpline India 24/7. Parimatch contact access is available via live chat, and you can write your concern with the title «Refund in Live Casino», indicating your game account number. The request must be sent before the end of Monday, which follows the weekend during which the gaming activity took place.

OTHER QUESTIONS

1. Is Parimatch safe?

Yes, Parimatch is safe. It is one of the best online betting companies, operating under Castianes B.V. in Curacao. You can even check online Parimatch review (s) for positive feedback from players and experts in the industry.

2. How to delete Parimatch account?

To delete your Parimatch account, simply contact customer support, and they will assist you with the process.